Online comments are broken: managing interactions with readers can be so challenging that many newsrooms are closing comments. This may be a way of saving on resources, but also isolates journalists from their readers.
The Coral Project – a project focused on the needs of community journalists founded by Mozilla, The New York Times, and The Washington Post – is trying to solve the problem with a series of tools. Among these, Talk can be used by media outlets and independent journalists to embed and manage comments in their articles.
Free, open source and easy to install, Talk can be used in any website and lets authors add a comment thread to different posts, moderate discussions and create a safer, smarter environment where users can keep interacting with journalists, and a more diverse and inclusive media landscape can arise.